Legal Information

Effective Date: January 1, 2026

ZenvorixCloud, headquartered at Calle del Coso, 75, Piso 4B — 50001, Zaragoza, Zaragoza, España, España ("the Company," "we," "us," or "our"), is committed to protecting the privacy and personal data of all visitors and clients in full compliance with the European Union General Data Protection Regulation (EU) 2016/679 ("GDPR") and the Spanish Ley Orgánica 3/2018, de 5 de diciembre, de Protección de Datos Personales y garantía de los derechos digitales (LOPDGDD).

1. Data Controller. The data controller responsible for the processing of your personal data is ZenvorixCloud, Calle del Coso, 75, Piso 4B — 50001, Zaragoza, Zaragoza, España. You may contact our Data Protection Officer at [email protected].

2. Categories of Personal Data Collected. We may collect and process the following categories of personal data: (a) identification data (full name, company name); (b) contact data (email address, telephone number); (c) technical data (IP address, browser type, operating system, referring URLs, pages visited, timestamps); (d) communication data (messages, inquiries, project briefs submitted through our contact forms).

3. Purposes and Legal Basis for Processing. We process your personal data for the following purposes and on the following legal bases: (a) to respond to inquiries and provide requested services — Article 6(1)(b) GDPR (contractual necessity); (b) to maintain accurate records of client communications — Article 6(1)(f) GDPR (legitimate interest); (c) to comply with legal obligations, including tax and accounting requirements — Article 6(1)(c) GDPR (legal obligation); (d) to ensure network and information security — Article 6(1)(f) GDPR (legitimate interest).

4. Data Retention. Personal data shall be retained only for as long as necessary to fulfil the purposes for which it was collected. Contractual and financial records are retained for a minimum of six (6) years in accordance with Spanish commercial and tax legislation. Communication records are retained for a maximum of two (2) years from the date of last contact unless a ongoing contractual relationship exists.

5. Data Transfers. ZenvorixCloud does not transfer personal data to countries outside the European Economic Area (EEA) unless adequate safeguards are in place in accordance with Chapter V of the GDPR, including Standard Contractual Clauses (SCCs) approved by the European Commission.

6. Data Subject Rights. Under the GDPR, you have the following rights: (a) right of access (Article 15); (b) right to rectification (Article 16); (c) right to erasure ("right to be forgotten") (Article 17); (d) right to restriction of processing (Article 18); (e) right to data portability (Article 20); (f) right to object (Article 21); (g) right not to be subject to automated decision-making (Article 22). To exercise any of these rights, please contact [email protected].

7. Right to Lodge a Complaint. You have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos — AEPD) at www.aepd.es if you believe your data protection rights have been infringed.

8. Security Measures. ZenvorixCloud implements appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including encryption of personal data, regular testing and evaluation of security measures, and strict access controls limiting data access to authorised personnel only.

Effective Date: January 1, 2026

This Cookies Policy explains how ZenvorixCloud, located at Calle del Coso, 75, Piso 4B — 50001, Zaragoza, Zaragoza, España, uses cookies and similar tracking technologies when you visit our website, in compliance with Article 22 of the Spanish Information Society Services Act (LSSI) and the EU ePrivacy Directive 2002/58/EC.

1. What Are Cookies. Cookies are small text files placed on your device by websites you visit. They serve to make websites work efficiently, to provide reporting information, and to assist with personalisation.

2. Types of Cookies We Use. (a) Strictly Necessary Cookies: These cookies are essential for the operation of our website. They enable core functionality such as session management, security, and load balancing. Without these cookies, services you have requested cannot be provided. These cookies do not require your consent under the LSSI. (b) Functional Cookies: These cookies remember your preferences and settings to provide a more personalised experience. (c) Analytics Cookies: These cookies collect anonymised, aggregated information about how visitors use our website, including pages visited, time spent, and navigation patterns.

3. Consent. In accordance with the LSSI and the GDPR, non-essential cookies are only placed on your device after you have provided explicit, informed, and freely given consent through our cookie consent banner. You may withdraw your consent at any time by adjusting your browser settings or contacting [email protected].

4. Managing Cookies. You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling strictly necessary cookies may affect the functionality of our website.

5. Updates. This Cookies Policy may be updated from time to time. The latest version will always be available on this page with the effective date clearly indicated.

Effective Date: January 1, 2026

ZenvorixCloud, operating from Calle del Coso, 75, Piso 4B — 50001, Zaragoza, Zaragoza, España, applies the following refund policy for all services rendered. This policy is designed to be fair, transparent, and compliant with Spanish consumer protection legislation, including the Real Decreto Legislativo 1/2007, Texto Refundido de la Ley General para la Defensa de los Consumidores y Usuarios.

1. Milestone-Based Refunds. All projects are structured around clearly defined milestones agreed upon at the start of engagement. If a milestone is not completed to the agreed specification, the client is entitled to a proportional refund for the incomplete milestone portion. Refund calculations are based on the percentage of the milestone that remains undelivered or non-conforming.

2. Cancellation Before Work Begins. If a client cancels a project before any work has commenced, a full refund of any advance payment will be issued within fourteen (14) business days of the cancellation request.

3. Cancellation During Active Work. If a client cancels during an active project, the client is entitled to a refund calculated as follows: (a) all completed and approved milestones are payable in full; (b) any advance payments for unstarted milestones are refunded in full; (c) work in progress is billed proportionally based on documented completion percentage.

4. Disputed Deliverables. If a client disputes the quality of a delivered milestone, ZenvorixCloud will conduct a technical review within five (5) business days. If the dispute is found to be valid, the client may elect for remediation (at no additional cost) or a proportional refund.

5. Non-Refundable Items. Third-party licensing fees, domain registration costs, and cloud infrastructure charges that have already been incurred on behalf of the client are non-refundable. These will be clearly itemised in the project invoice.

6. Refund Processing. All approved refunds will be processed within fourteen (14) business days using the original payment method. Clients will receive written confirmation of the refund amount and expected processing date.

Effective Date: January 1, 2026

These Terms of Service ("Terms") govern all engagements between ZenvorixCloud, registered at Calle del Coso, 75, Piso 4B — 50001, Zaragoza, Zaragoza, España, España ("the Company," "we," or "us") and any individual or entity ("the Client," "you") that engages our services. By engaging our services, you agree to be bound by these Terms.

1. Scope of Services. The scope, deliverables, timeline, and pricing of each engagement are defined in a written Project Proposal or Statement of Work ("SOW") agreed upon by both parties prior to commencement of work. Any changes to the scope must be documented in a written change order signed by both parties.

2. Payment Terms. (a) Unless otherwise specified in the SOW, invoices are payable within fourteen (14) calendar days of issue. (b) Late payments accrue interest at the rate of 2% per month on the outstanding balance. (c) ZenvorixCloud reserves the right to suspend work if payment is overdue by more than fifteen (15) calendar days. (d) All prices are exclusive of VAT (IVA), which will be applied at the prevailing Spanish rate (currently 21%) where applicable.

3. Intellectual Property. (a) Upon receipt of full payment for a milestone, all intellectual property rights for the deliverables of that milestone are transferred to the Client. (b) ZenvorixCloud retains the right to use anonymised, non-identifiable techniques, methodologies, and general knowledge acquired during the project for future engagements. (c) Third-party libraries, frameworks, and tools used in the project remain subject to their respective open-source or commercial licences.

4. Confidentiality. Both parties agree to maintain the confidentiality of all proprietary information exchanged during the engagement. This obligation survives the termination of the engagement for a period of three (3) years.

5. Limitation of Liability. ZenvorixCloud's total aggregate liability under any engagement shall not exceed the total fees paid by the Client for the specific project giving rise to the claim. ZenvorixCloud shall not be liable for indirect, incidental, consequential, or punitive damages, including loss of profits, data, or business opportunities.

6. Data Protection. Both parties shall comply with their respective obligations under the GDPR and the LOPDGDD in relation to any personal data processed during the engagement. A separate Data Processing Agreement ("DPA") will be executed where ZenvorixCloud acts as a data processor on behalf of the Client.

7. Termination. Either party may terminate the engagement with thirty (30) calendar days' written notice. In the event of termination, the Client shall pay for all work completed up to the date of termination as outlined in Section 2 and the Refund Policy.

8. Governing Law and Jurisdiction. These Terms are governed by the laws of Spain. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Zaragoza, Spain.

9. Amendments. ZenvorixCloud reserves the right to amend these Terms at any time. Updated Terms will be published on this page with a revised effective date. Continued engagement after publication of updated Terms constitutes acceptance of the amendments.